These Terms & Conditions explain the basis on which IDMS Tours Private Limited (“IDMS Tours”, “we”, “our” or “us”) provides travel information, quotations and booking services.
Please read these terms together with your quotation, confirmed itinerary, booking correspondence and the applicable Tour Cancellation Policy before confirming your travel arrangements.
Travel Services
IDMS Tours plans and coordinates customised domestic and international holidays, cultural and heritage tours, spiritual journeys, wildlife experiences, group travel and related arrangements.
Services may include accommodation, transfers, transport, sightseeing, guides, activities, flight coordination and visa assistance, depending on your requirements.
Only the services expressly included in your final written quotation and booking confirmation form part of your booking.
Enquiries and Booking Confirmation
Submitting a website enquiry does not confirm a reservation, secure availability or complete a payment.
Our team will discuss your requirements, check availability and provide the relevant quotation and booking conditions.
A booking is confirmed when IDMS Tours issues written confirmation following receipt of the required payment and relevant supplier confirmations.
Please review all booking details carefully and notify us promptly of any errors.
Quotations and Prices
Quotations are based on the travel dates, number of travellers, accommodation category and services specified.
Before confirmation, prices may change because of availability, supplier rates, seasonal demand, taxes, permit fees or exchange rates. Any quotation validity period will be stated in your quotation.
Changes affecting confirmed arrangements will be communicated together with available options and applicable rights.
Payments
Your quotation or booking correspondence will specify the required advance, balance payment deadline and accepted payment methods.
Certain arrangements may require full payment or a non-refundable deposit, particularly during peak travel periods. Relevant conditions will be disclosed before confirmation.
Failure to meet an agreed payment deadline may result in the release or cancellation of reservations after notification, subject to the applicable booking conditions.
Payments should be made only through channels officially confirmed by IDMS Tours.
Inclusions and Exclusions
Your confirmed itinerary and quotation identify the services included in your package.
Unless expressly included, flights, visa fees, travel insurance, personal expenses, tips, optional activities, additional meals and special requests are payable separately.
Website photographs and descriptions provide general guidance. Please check your booking documents for the specific accommodation, room type, meal plan, transport and activities purchased.
Any difference between website information and your quotation should be clarified before booking.
Traveller Details and Documents
Travellers are responsible for providing accurate information and ensuring that names match their travel documents.
You must obtain and carry the passports, visas, permits, identification and other documents required for your nationality, destination and transit route.
Please check document validity and current entry requirements before travel. Inform us promptly if any traveller details need correction.
Visa Assistance
Where requested, we may assist with visa information, documentation or application coordination.
Visa approval, processing times and entry permission are determined by the relevant authorities. Visa assistance does not guarantee approval or admission to a country.
Applicable visa and assistance fees, including their refund conditions, will be communicated before the service is arranged.
Accommodation and Special Requests
Confirmed accommodation, room categories, meal plans and transport arrangements will be described in your booking documents.
Early check-in, late check-out, specific bedding, adjoining rooms and other special requests depend on availability and may involve additional charges.
Special requests are guaranteed only when expressly confirmed in writing.
If a confirmed service becomes unavailable, we will communicate the situation and discuss suitable alternatives, price differences or refunds as applicable.
Changes Requested by Travellers
Requests to change travel dates, traveller names, accommodation, routes or other confirmed services must be submitted in writing.
Changes depend on availability and supplier conditions. Additional costs or cancellation charges may apply and will be communicated before proceeding wherever practicable.
Cancellations and Refunds
Cancellation requests must be submitted in writing through our official communication channels. Please obtain acknowledgement so that the date of receipt is clear.
Cancellation charges are governed by our separate Tour Cancellation Policy and any service-specific conditions disclosed and accepted before booking.
Separate conditions apply during the Christmas and New Year period from 20 December to 5 January.
Certain arrangements, including safari permits and specific hotel or supplier bookings, may be non-refundable, non-transferable or subject to amendment restrictions.
Where a refund is due, we will communicate the calculation, applicable deductions and expected processing time. Any supplier recovery requirements will be explained without limiting rights available under applicable law.
Free cancellation applies only where expressly included in the conditions accepted for your booking.
Wildlife Safaris and National Parks
Safari arrangements are subject to permit availability and the rules of the relevant forest department or park authority.
Confirmed Jeep Safari bookings are subject to the refund, amendment and transfer restrictions stated in our Tour Cancellation Policy and the applicable park conditions.
Travellers must carry the required identification and follow park regulations and guide instructions.
Wildlife sightings cannot be guaranteed. Park access, routes and timings may change because of weather, conservation requirements or authority decisions.
Excursions and Adventure Activities
Boat trips, island excursions, trekking, ATV rides, water activities and similar experiences depend on local operating conditions and the relevant operator’s requirements.
Participation may be restricted by age, health, fitness, weather or safety considerations. Travellers must follow safety instructions and use required equipment.
Insurance provided for an individual activity should not be assumed to offer comprehensive travel cover.
Itinerary Changes and Disruptions
Weather, road closures, transport delays, park restrictions, government decisions and other events may affect travel arrangements.
Where changes are necessary, we will make reasonable efforts to keep you informed and assist with available alternatives.
Additional charges, credits or refunds will depend on the circumstances, applicable booking conditions and your legal rights.
Health, Accessibility and Travel Insurance
Please inform us before booking about relevant accessibility requirements, mobility limitations or other needs so that suitable arrangements can be explored.
Travellers should assess whether planned activities suit their health and fitness and obtain medical advice where necessary.
We recommend suitable travel insurance covering medical emergencies, cancellation, delays and planned activities. Insurance is included only when expressly stated in your booking.
Missed or Unused Services
Please follow the reporting times and instructions provided for transfers, excursions and departures.
If you miss a service or choose not to use part of your itinerary, contact us promptly. Any refund or rescheduling will depend on the circumstances, supplier conditions and applicable law.
Additional arrangements requested during travel may involve extra charges, which should be agreed before they are supplied.
Traveller Conduct
Travellers must comply with local laws, safety instructions, accommodation rules and cultural requirements.
Please respect local communities, heritage sites, wildlife and protected areas.
Unsafe, unlawful or seriously disruptive behaviour may result in restrictions or withdrawal of services by the responsible provider, subject to applicable law and booking conditions.
Independent Service Providers
Travel arrangements may involve independent hotels, airlines, transport operators, guides and activity providers. Their service conditions apply where appropriately disclosed.
IDMS Tours remains responsible for its own commitments and obligations under your booking and applicable law.
Nothing in these terms excludes liability that cannot lawfully be excluded or limits mandatory consumer rights.
Website Use and Content
Please use our website lawfully. You must not misuse enquiry or comment forms, impersonate another person, submit malicious material or interfere with website operations.
Website text, photographs, branding and other materials belong to IDMS Tours or their respective rights holders. Reproduction or commercial use requires appropriate permission.
Assistance and Complaints
If an issue arises during your journey, notify our team and the relevant service provider promptly so that assistance can be arranged.
For booking questions or complaints, please provide your booking reference, travel dates and a description of the issue through our Contact Us page.
Applicable Law
These terms are governed by applicable Indian law, without limiting mandatory protections available under other applicable laws.
Disputes may be brought before courts, tribunals or consumer forums having jurisdiction under applicable law.
Updates to These Terms
We may update these terms for future bookings. Confirmed bookings remain subject to the terms agreed at confirmation, except where a change is required by law or agreed with you.
