IDMS Tours Private Limited (“IDMS Tours”, “we”, “our” or “us”) respects your privacy and values the information you share with us. This Privacy Policy explains how we handle personal information when you browse our website, submit a travel enquiry, communicate with our team or use our travel services.
Information We Collect
When you submit an enquiry through our website, we collect the information entered in the form, including your name, email address, phone number, country, number of travellers and preferred travel date.
We may also receive information about your preferred destinations, accommodation, itinerary and other travel requirements when you contact us by email, telephone or WhatsApp.
When arranging a booking, additional details may be required, such as traveller names, identification documents, passport information, billing details or information needed for visas and travel permits. The information requested will depend on the services you choose.
Please do not share passwords, one-time passwords or card security codes through website forms, email or WhatsApp.
How We Use Your Information
We use relevant personal information to:
Respond to your enquiries and understand your travel requirements.
Prepare personalised itineraries and quotations.
Arrange accommodation, transport, sightseeing, safaris and other requested services.
Coordinate visa assistance and travel permits where requested.
Communicate booking confirmations, itinerary changes and travel updates.
Handle payment records, cancellations, eligible refunds and customer support.
Maintain necessary business records and fulfil applicable legal obligations.
Protect our website and services against fraud and misuse.
Submitting a travel enquiry does not automatically subscribe you to unrelated promotional communications.
Sharing Information With Service Providers
To arrange your journey, relevant information may need to be shared with hotels, airlines, transport operators, guides, destination partners, safari operators, park authorities or visa-related service providers.
For example, a hotel may require guest identification, while a national park may require traveller details to issue safari permits.
Information may also be processed by providers supporting our website, communications, payments and business administration. We may disclose information where required by law or necessary to address fraud, security concerns or legal claims.
International Travel Arrangements
For international journeys, relevant traveller information may be shared with service providers or authorities in your destination or transit countries.
These organisations may operate under privacy laws that differ from those in your country. Information shared will depend on the arrangements requested and applicable requirements.
Information About Other Travellers
If you provide personal information about family members or other travellers, please ensure that you are authorised to share it and that they are aware of this policy.
Information about children should be provided by a parent, guardian or appropriately authorised adult for arranging their travel.
Blog Comments
Where comments are enabled, we collect the name, email address and message submitted through the comment form.
Your display name and comment may become publicly visible when published. Your email address is not intended to appear publicly alongside your comment.
Please avoid including identification documents, payment details or other confidential information in public comments.
Cookies and Website Information
Our website may use cookies and similar technologies to support website functions and remember preferences.
Where you choose to save your name and email address in the comment form, these details may be remembered in your browser for future comments.
Website hosting and security services may also process technical information, such as your IP address, browser type, device details and access logs.
You can manage or disable cookies through your browser settings. Restricting certain cookies may affect website functionality. Where optional analytics or advertising technologies are used, additional information and consent controls will be provided as required.
Third-Party Links and Embedded Content
Our website includes links to external services and embedded content, such as Google Maps. Loading or interacting with these services may allow the relevant provider to receive technical information about your visit.
When you use external websites, WhatsApp or social media platforms, their own privacy policies apply. We encourage you to review those policies before sharing personal information.
Payment Information
Available payment methods and instructions will be communicated during the booking process.
Where a third-party payment provider is used, its privacy and security terms will also apply. Please verify payment instructions through our official communication channels before making a payment.
Information Retention and Security
We retain personal information for as long as reasonably necessary to respond to enquiries, provide requested services, maintain required records and resolve disputes.
Retention periods depend on the information involved and applicable accounting, business and legal requirements.
We aim to maintain appropriate safeguards for personal information. However, no website, electronic communication or storage system can guarantee complete security.
Your Privacy Choices
You may contact us to request access to, correction of or deletion of your personal information, or to raise a concern about how it is handled.
Requests will be considered in accordance with applicable law, necessary identity verification and any record-retention obligations.
Where processing relies on consent, you may withdraw that consent. Withdrawal does not affect processing already carried out and may affect our ability to provide services that require the information.
You may also request that promotional communications stop. Essential messages relating to an enquiry or confirmed booking may continue where necessary.
Updates to This Policy
We may update this Privacy Policy to reflect changes in our website, services or applicable requirements. Any revised version will be published on this page with its effective date.
Privacy Enquiries
For privacy-related questions, requests or concerns, please contact us through our Contact Us page.
